Refund Policy

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Every book is a labor of fiery love and is prepared for delivery with care and a dash of spice. But if your book lands a little rougher than planned, we’re not about to leave you hanging. Here’s how we handle returns for damaged books.

WHAT COUNTS AS “SIGNIFICANT DAMAGE”

We don’t do returns for “Look, there’s a tiny scratch” or “I read it and changed my mind.” But if your book arrives with one of these major issues, we’ve got you:

👑 Torn or missing pages – that affect readability. 

👑 Water damage – including warped pages, stains, or mold. 

👑 Binding issues – such as loose, detached, or broken binding 

👑Cover carnage – including deep dents, large tears, or excessive scratching. 

👑 Printing errors – such as missing text, misprints, or pages out of order.

WHAT DOESN’T COUNT

🚫 Minor cosmetic imperfections

🚫 Damage after delivery from improper handling & storage  

🚫 Buyer’s remorse and preference-based returns

HOW TO REQUEST A REPLACEMENT

1️⃣ Email us at shaquilla.lunsford@gmail.com within 7 days of delivery.

2️⃣ Show us the issue – Send clear photos of the damage (cover, spine, and affected pages). Remember to take photos of any outer packaging damage too.

3️⃣ Wait for approval – If it meets our damage criteria, we’ll let you know how to return it.

4️⃣ Get your replacement or refund – Once we get the damaged book, we’ll send a fresh one your way or refund you (if we’re out of stock).

For any questions, reach out to shaquilla.lunsford@gmail.com

RETURNS POLICY - MERCHANDISE (EXCLUDING BOOKS):

Some of our products are Print on Demand. This means they are printed just for you when you order them. This also means that we cannot accept returns for a change of mind, if you made a mistake with selection, or if the product does not fit.

If you have received a product that is damaged prior to you handling it, or it has a manufacturing defect, please send us an email at shaquilla.lunsford@gmail.com within 7 days of delivery, and we will review your claim. Be sure to take clear photos of any damage, including to the outside packaging, at the time you receive the products, as this will help with our review.

RETURNS POLICY - MISPRINT & DAMAGED BOOKS:

There will be no returns or refunds for books purchased at the misprints and damages price unless the book title you have received is not the book title you ordered. Prices have been reduced significantly to factor in any damages and misprints that may appear on the book received, and they are sold 'as is'. If you have received the incorrect book, please send an enquiry to shaquilla.lunsford@gmail.com along with supporting evidence, and we will review your claim. 

NOTES ON SHIPPING:

If a parcel is deemed lost in transit, or damaged due to improper carrier handling after it leaves our facilities, an investigation/claim must be lodged with the postage carrier, and a copy of this confirmation must be provided with the return enquiry to shaquilla.lunsford@gmail.com along with all other supporting evidence.

Shipping Address - If you provide us with an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be responsible for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed Deliveries - Shipments that go unclaimed are returned to our facility, and you will be responsible for the cost of a reshipment to yourself (if and as applicable).